Terms of Service

Effective Date: January 13, 2026

1) Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern your access to and use of the services provided by Lao DC IT Sole Co., Ltd, also known as LaoDC (“Company,” “we,” “us,” or “our”). These services include domain name registration, web hosting, email hosting, one-click WordPress, virtual private servers (VPS), dedicated servers, co-location solutions, and related products (collectively, the “Services”).

By using or subscribing to the Services, you agree to these Terms and any policies referenced herein. If you do not agree, you must immediately stop using the Services.

We reserve the right to modify these Terms at any time. If we make material changes to the Terms, we will notify you through appropriate means, such as via email or in-service notifications, as required by Lao PDR law. Continued use of the Services after such modifications constitutes your acceptance of the updated Terms.

It is your responsibility to review these Terms periodically, as they may change. You should check this page regularly to ensure you are familiar with the most current version. If you do not agree to any changes, you must stop using the Services.

2) Definitions

• Domain: Any domain name registered or related services provided through the Services.
• GDG: Global Domain Group LLC, our domain registrar partner.
• Reseller Program: LaoDC's program for reselling domains through GDG via Dynadot.
• Dynadot: The platform used for domain registration and management in our Reseller Program.
• Bank / BCEL: Banque pour le Commerce Exterieur Lao Public, the bank used for payments.
• Payment Methods: The available methods for payment, including BCEL bank transfer, credit card, OnePay QR, and WeChat Pay.
• ICANN: Internet Corporation for Assigned Names and Numbers, responsible for domain name system management.
• Customer / You: The individual or entity using our Services.

3) Services Overview

LaoDC offers the following services:

• Domain Registration & Management: Register, transfer, renew, and manage domains through GDG via Dynadot.
• Web Hosting: Shared hosting, VPS, dedicated servers, and other hosting options.
• Email Hosting: Email accounts, mailboxes, spam filtering, and webmail services.
• One-Click WordPress: Simplified installation and management for WordPress.
• VPS & Dedicated Servers: Virtual and physical servers with customizable resources.
• Co-location Solutions: Rack space, power, cooling, and related services for customer-owned equipment.

Additional features and services may be available as detailed on our website or invoices.

4) Account Creation and Security

This section should come right after the overview of services, as it’s about how users interact with the system.

4.1) Account Creation

You must provide accurate, complete, and up-to-date information when registering. You agree to update your details if any changes occur.

4.2) Account Security

You are responsible for securing your account. This includes:

• Using strong, unique passwords.
• Enabling two-factor authentication (2FA) where available.
• Immediately notifying us of any unauthorized access or security breaches.

4.3) Backup Responsibility

You are responsible for regularly backing up your data. While we perform backups of critical infrastructure, we recommend purchasing our backup add-on package for additional backup services. Without this, you must ensure your data is backed up independently.

4.4) Data Accuracy

You must keep your account information up-to-date. Inaccurate details may result in service suspension or termination.

4.5) Verification & KYC

We may request identification or business verification to comply with legal requirements.

4.6) Monitoring & Security

We may monitor your account for fraud or suspicious activity. If any is detected, we may suspend or terminate your account.

4.7) Prohibited Uses

You agree not to use our Services for illegal activities, fraud, hacking, spamming, or infringing on others' intellectual property rights.

4.8) Security Incidents

You must notify us promptly if you notice any security breaches. We will investigate and take appropriate action.

4.9) Data Retention

We retain your data for as long as necessary for service provision or legal compliance. Upon account termination, your data may be deleted or anonymized unless required by law.

5) Payment Terms and Methods

Payment should logically follow security and account management. This also aligns well with the financial structure of your services.

5.1) Payment Methods

Payments can be made via BCEL bank transfer, credit card, OnePay QR, and WeChat Pay.

5.2) New Service / Domain Purchases

Domains or services will not be activated until payment is finalized.

5.3) Pricing & Taxes

Prices are quoted in LAK, USD, or THB, and you are responsible for any applicable taxes under Lao PDR law.

5.4) Invoicing & Due Dates

Invoices are issued monthly or per service, with payment due within 15 or 30 days, depending on the service.

5.5) Late Payments

Failure to make payments on time may result in suspension or termination of services. Late fees may apply in accordance with applicable laws.

6) Refund Policy

6.1) Refund Requests

All refund requests must be initiated via our support ticket system. Refund eligibility varies by service.

6.2) Domain Registration

Domain registration is generally non-refundable once processed, subject to registrar policies and applicable law.

6.3) Hosting, VPS, Dedicated Servers, Co-location

Refunds for these services may be available within the cooling-off period or as specified in the service agreement.

6.4) Other Services

Refunds for services like One-Click WordPress are subject to the terms of the specific plan or agreement.

6.5) Approved Refunds

Refunds will typically be issued to the original payment method, unless otherwise specified. Deductions may apply for setup fees, prorated usage, or other service-specific costs, as permitted by law.

7) Domain Registrations & Reseller Relationship

This section follows payment, as it deals directly with the specifics of domain registration and the reseller relationship.

7.1) Domain Services

Domain services are provided through GDG as an authorized reseller via Dynadot. You agree to the terms of the Dynadot Reseller Agreement.

7.2) Registrations & Renewals

Registrations, transfers, and renewals are subject to GDG policies, ICANN regulations, and applicable laws.

8) ICANN Registrant Rights & Responsibilities

You may review ICANN’s policies at: http://www.icann.org/en/registrars/registrant-rights-responsibilities-en.htm.

By registering a domain, you agree to comply with ICANN policies, the Dynadot Reseller Agreement, and GDG’s terms regarding privacy, data accuracy, and registrar obligations.

9) Accepted Use Policy (AUP)

The Accepted Use Policy (AUP) outlines the acceptable and prohibited uses of our Services. By using LaoDC’s services, you agree to comply with this policy. The AUP is designed to protect both LaoDC and its customers, ensuring that the services are used responsibly, legally, and ethically. Any violation of this policy may result in suspension or termination of your account, as well as potential legal action. You must comply with Lao PDR laws and international regulations.

9.1) Prohibited Activities

Prohibited activities include, but are not limited to, the use of our services for:

• Illegal activities (fraud, money laundering, trafficking, prohibited goods).
• Unauthorized access, hacking, distribution of malware, or spamming.
• Infringement of intellectual property infringement.

9.2) Content & Data

You are responsible for the legality, ownership, and rights of content you upload.

9.3) Resource Usage

Avoid using resources in a way that impairs the performance of our services.

10) Maintenance and Downtime

10.1) Scheduled Maintenance

We may perform scheduled maintenance and will notify you in advance. We aim to minimize disruptions by conducting maintenance during off-peak hours.

10.2) Unscheduled Maintenance

In the event of urgent issues, we may perform unscheduled maintenance without prior notice, but will notify you as soon as possible.

10.3) Downtime Notifications

We’ll notify users of outages or service disruptions through email or the customer portal.

11) Third-Party Services and Links

11.1) Third-Party Content and Services

Our Services may include links to third-party websites, services, or resources that are not owned or controlled by LaoDC. These links are provided for your convenience and reference only. LaoDC is not responsible for the content, products, or services offered by third parties, nor does it endorse or guarantee their accuracy, legality, or quality.

11.2) No Responsibility for Third-Party Content

LaoDC shall not be liable for any damages, losses, or issues arising from your use of or reliance on third-party websites, services, or content. You acknowledge that third-party services are not owned or controlled by LaoDC and that we do not endorse or guarantee their accuracy, legality, or availability. Use of third-party services is at your own risk.

11.3) User Responsibilities

You agree to use caution when interacting with third-party services and to review their terms of use and privacy policies. LaoDC recommends that you exercise your own judgment and due diligence before engaging with any third-party content or services.

11.4) No Liability for Third-Party Actions

LaoDC shall not be responsible or liable for any damages or losses resulting from your interactions with third-party services, including but not limited to transactions, data breaches, or disputes.

12) Intellectual Property Rights

12.1) Ownership of Content

All intellectual property rights in the Services, including but not limited to trademarks, logos, software, and proprietary technology, are owned by or licensed to LaoDC or its licensors. Nothing in these Terms grants you any rights to such intellectual property except as expressly permitted.

12.2) User-Generated Content

You retain ownership of any content, data, or materials you upload, post, or transmit through the Services (“User Content”). However, by submitting User Content, you grant LaoDC a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content solely for the purpose of providing the Services and promoting the platform.

12.3) Rights to LaoDC Content

All content provided by LaoDC, including website content, documentation, and marketing materials, is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from LaoDC content without prior written consent.

12.4) Infringement and Reporting

If you believe that your intellectual property rights have been infringed or misused through the Services, please notify us promptly with sufficient details. We will investigate and take appropriate action, which may include removing infringing content or suspending access.

13) Governing Law & Dispute Resolution

13.1) Governing Law:

These Terms and all disputes are governed by the laws of Lao PDR. This includes any issues related to the collection, use, and processing of personal data as outlined in our Privacy Policy.

13.2) Jurisdiction & Venue:

Any legal action or dispute arising from or relating to these Terms, including privacy-related matters, shall be brought exclusively in the courts of Lao PDR, in the capital city or another designated jurisdiction. Both parties consent to the exclusive jurisdiction and venue of these courts.

13.3) Arbitration (Optional):

Disputes may be resolved via arbitration if both parties agree in writing. Any arbitration involving privacy concerns will be governed by the laws of Lao PDR, with due consideration for applicable privacy regulations.

14) Force Majeure

Neither party shall be liable for any failure or delay in the performance of its obligations under these Terms if such failure or delay is caused by events beyond its reasonable control, including but not limited to:

• Natural disasters (e.g., earthquakes, floods, storms).
• Acts of war, terrorism, or civil unrest.
• Government actions, including changes in laws or regulations.
• Strikes, labor disputes, or disruptions in supply chains.
• Network failures, system outages, or disruptions in service.
• Pandemics or other public health emergencies.

In the event of a Force Majeure situation, the affected party will notify the other party as soon as reasonably possible and will make reasonable efforts to resume performance as soon as the situation allows. If the Force Majeure event continues for a period of more than 30 days, either party may have the right to terminate the affected services or contracts without liability.

15) Account Termination and Data Deletion

15.1) Termination by LaoDC

LaoDC reserves the right to suspend or terminate your account at any time, with or without notice, if you violate these Terms, engage in prohibited activities, or for any other lawful reason. Upon termination, LaoDC may disable your access to the Services and delete or anonymize your data in accordance with applicable laws and policies.

15.2) User-Initiated Termination

You may request the termination of your account at any time by submitting a request through our support channels. Upon termination, your access to the Services will be revoked, and we will delete or anonymize your data in accordance with our data retention policies, unless required to retain data by law.

15.3) Data Deletion and Retention

Following account termination, LaoDC will make reasonable efforts to delete your personal data and content stored on our servers. However, certain data may be retained for legal, regulatory, or legitimate business purposes, such as dispute resolution or fraud prevention, in accordance with our Privacy Policy. Depending on the severity of the termination (e.g., if termination is related to violation of our Terms or due to involvement of law enforcement), it may not be possible to retrieve any data, including backups, following account termination. In less severe cases, where law enforcement is not involved, you will typically have a one-week period to retrieve your data from our systems before it is permanently deleted or anonymized.

15.4) Effect of Termination

Termination of your account does not relieve you of any obligations or liabilities incurred prior to termination. Any outstanding payments or fees must be settled, and any licenses or rights granted to you shall cease immediately.

15.5) Data Access Post-Termination

After account termination, you may request access to your data within the specified one-week retrieval period, subject to verification. If the termination is the result of a legal issue or law enforcement involvement, access to data may be restricted or unavailable in accordance with applicable law. We reserve the right to retain copies of your data for a limited time for legal or operational reasons.

16) Customer Support and Escalation Procedures

16.1) Support Channels

LaoDC provides customer support primarily through our official support ticketing system. Customers can submit support requests, inquiries, or report issues by creating a ticket via our designated support portal. Support may also be available through email or other communication channels as specified on our website.

16.2) Response Times

We are committed to responding to support tickets promptly. Typical response times are as follows:

• Initial Response: Within 24 hours during business days.
• Issue Resolution: Varies depending on the complexity of the issue, but we will keep you informed of progress and estimated resolution times.
  Please note that support response times may be longer during weekends, holidays, or peak periods.

16.3) Ticket Management and Tracking

All support requests are managed through our ticketing system, which allows you to track the status of your inquiries, view updates, and communicate directly with our support team. You are encouraged to include detailed information and relevant screenshots to facilitate efficient resolution.

16.4) Escalation Procedures

If your issue is not resolved within a reasonable timeframe or if you require higher-level assistance, you may request escalation by replying to your existing support ticket or submitting a new ticket marked as “Escalation.” Our support team will review escalated requests and involve senior staff or specialized technical teams as necessary.

16.5) Priority Levels

Support tickets may be categorized by priority:

• Low Priority: General inquiries or non-urgent issues.
• Medium Priority: Service disruptions affecting a limited number of services or users.
• High Priority: Critical issues causing widespread service outages or security concerns.
  Response and resolution times may vary based on the priority level assigned.

16.6) Feedback and Continuous Improvement

We value your feedback on our support services. Please use the ticketing system to provide comments or suggestions to help us improve our support experience.

17) Security Measures and User Responsibilities

17.1) LaoDC’s Security Measures

LaoDC implements reasonable security measures to protect your data and the integrity of our services, including physical security, network security, and access controls. However, no system can be completely secure, and we do not guarantee absolute security against all threats.

17.2) User Responsibilities

You are responsible for maintaining the confidentiality of your account credentials, including your username, password, and any two-factor authentication codes. You agree to:

• Use strong, unique passwords and update them regularly.
• Not share your login details with others.
• Immediately notify us if you suspect unauthorized access or security breaches related to your account.
• Implement your own security measures, such as enabling two-factor authentication (2FA) if available.
  Keep your devices and software updated with the latest security patches.

17.3) Prohibited Actions

You must not attempt to bypass or compromise our security measures, access unauthorized data, or interfere with the proper functioning of the Services. Engaging in such activities may result in suspension or termination of your account and legal action.

17.4) Reporting Security Incidents

You agree to promptly report any security vulnerabilities, breaches, or suspicious activities to LaoDC support. We will investigate and respond appropriately to such reports.

17.5) Data Backup and Recovery

While LaoDC performs regular backups of our systems, it remains your responsibility to maintain backups of your critical data. LaoDC shall not be liable for any data loss or damages resulting from security breaches or failures.

Miscellaneous

Additional Legal and Policy Notices

• Responsible Use & Legal Compliance: You must adhere to all applicable laws in Lao PDR and internationally when using our Services.
• Data Privacy: Our Privacy Policy explains how we handle your data.
• Limitation of Liability: To the maximum extent permitted by law, LaoDC shall not be liable for indirect, incidental, or consequential damages.
• Contact & Support: For questions, disputes, or support, contact us via our official support channels.

End of Terms